TERMS & CONDITIONS
All prices stated on our website are in Australian dollars (AUD) by default, during the check-out, payments will be processed in AUD. Sadly our website provider doesn't have a currently converter so our customers will need to do this externally. We suggest using currency converter as a guide CENDRÉ will not be responsible for changes to the exchange rates. For customers in Australia, all of our prices are inclusive of taxes. Please note that international customers, outside of Australia, are held responsible for any taxes or customs fees in regard to their purchase.
Orders and Delivery
All products are subject to availability and are sold on a first pay basis. Items in your shopping cart are not secure until order payment is successfully processed, and in this time may be purchased by other customers. Your order is considered completed once we have dispatched your items. Please note that there is a possibility that before your order's completion, changes may occur to your order. These are due factors such as unavailability of product or stock discrepancies. In the rare chance that your order is damaged or lost in the mailing process, we will deliberate each case and proceed with further investigation.
CENDRÉ is not responsible for any lost, damaged, delayed or stolen packages while in transit by the carrier. We are not able to provide a full refund for lost packages.
We take extra care in trying to display the colours of our products as accurately as possible. However due to different natural light or studio lighting, colours may appear to be slightly different. Colours may also appear differently due to the calibration of your phone or computer monitor.
Goods are classified as faulty if they are received damaged or if there is a manufacturing fault. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.
If you are after a particular item which has sold out please email us at firstname.lastname@example.org and we can arrange a pre order and secure this item for you and get it to you as soon as possible.