SHIPPING & HANDLING

SHIPPING & HANDLING

ALL ITEMS ARE DISPATCHED FROM BRISBANE QLD, AUSTRALIA.

PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS. 
The safest way to ensure you are getting your package safely during this time is to select Express Shipping. All other services are operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety mean that your package may be delayed due to stringent customs & disrupted postal networks around the world. 
 
SHIPPING SERVICES - AUSTRALIA

SERVICE  ESTIMATED DELIVERY TIME COST
STANDARD SHIPPING (METRO AREAS*) OVER $50 2-7 BUSINESS DAYS $5.99
EXPRESS SHIPPING (METRO AREAS*) OVER $100
1-3 BUSINESS DAYS 		FREE

EXPRESS SHIPPING (METRO AREAS*)

UNDER $100
1-3 BUSINESS DAYS 		$8.99
 
*Excludes Darwin, VIC and WA which have longer estimated delivery times, we advise to purchase Express Shipping to avoid delays/disappointment. 
    
SHIPPING SERVICES - INTERNATIONAL
SERVICE  ESTIMATED DELIVERY TIME DUTIES & TAXES COST
INTERNATIONAL SHIPPING VIA DHL EXPRESS  2-7 BUSINESS DAYS 

NOT INCLUDED

(Unless in UK or EU then this is covered in your shipping costs)

DEPENDANT ON COUNTRY

 

CLICK FOR MORE DETAILS & PRICING FOR DHL EXPRESS SHIPPING 

INTERNATIONAL TAXES AND DUTIES

International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. Apart from the UK & EU these Taxes are covered in your shipping costs.

All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

  

       PRE-ORDERS

      For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.

      If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.

       

      CHRISTMAS PERIOD

      Please note the below cut off dates for orders to be received in time before Christmas. 
      Shipping Method Cut-off Date
      Australia Post Standard Shipping

      December 13
      Australia Post Express Shipping

      December 16
      DHL Express International

      December 10
      **Our office will be closed on the 24th of December - the 28th of December, all orders placed during this time will be sent out on the 29th of December 2021**