SHIPPING & HANDLING

All orders are dispatched from Brisbane QLD, Australia.

 

PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
The safest way to ensure you are getting your package safely during this time is to select our Express Shipping service. All other services are still operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety means that your order may be delayed due to stringent customs & distrusted postal networks around the world. 
  

SHIPPING SERVICES - AUSTRALIA
SERVICE  ESTIMATED DELIVERY TIME COST
STANDARD SHIPPING (METRO AREAS) UNDER $100 2-7 BUSINESS DAYS $5.99
EXPRESS SHIPPING (METRO AREAS) UNDER $100
1-3 BUSINESS DAYS
$8.99
EXPRESS SHIPPING (METRO AREAS) OVER $100
1-3 BUSINESS DAYS 		FREE
 
    
SHIPPING SERVICES - INTERNATIONAL

SERVICE  ESTIMATED DELIVERY TIME DUTIES & TAXES COST
DHL EXPRESS  2-7 BUSINESS DAYS 

NOT INCLUDED

(Excluding the UK or EU- VAT is included in your shipping costs)

DEPENDANT ON COUNTRY

 

Click Here for more details & pricing regarding DHL Express Shipping

 

INTERNATIONAL TAXES & DUTIES 

International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes and any other fees outlined by local Customs authority. Apart from the UK & EU, these taxes are covered in your shipping costs.

 

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these feels are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these feels may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.

 

PRE-ORDERS 

For all pre-orders, please note that the 'dispatch by' date is a guide only, and items can be shipped before or after this date.
If your order contains both in-stock & pre-order items, we will send your entire order when the final item arrives. If you wish to receive the in-stock items first, please place your order as seperate orders.

 

 

If you have any further questions regarding our Shipping Policy, please feel free to email our friendly customer service department.

info@cendre.com.au