SHIPPING & HANDLING

ORDERS WITHIN AUSTRALIA

All domestic orders are sent via Australia Post and come with a tracking number. Please be sure to provide us with the correct shipping address, as CENDRÉ is not responsible for delays or lost orders submitted with incorrect delivery information.

At the checkout you will have the option to select Standard or Express shipping. CENDRÉ offers free Standard shipping on all domestic orders and free Express Shipping for orders over $100 AUD.  Once your order has left our studio, CENDRÉ is not responsible for any damaged, lost, delayed or stolen packages while in transit by carrier. We do not offer refunds on lost packages.

INTERNATIONAL ORDERS

All orders are sent via DHL. Please be sure to provide us with the correct shipping information, as CENDRÉ is not responsible for any delays or for the replacement of lost orders submitted with incorrect delivery information. Once your order has left our studio, CENDRÉ is not accountable for any damaged, lost or stolen packages while in transit by carrier. 

Applicable custom taxes, fees and duties are the sole responsibility of the customer, please check with your local customs office to get specific tax and duty information. 

If you have any questions about the shipping and delivery your purchases, please email us at info@cendre.com.au