RETURNS & EXCHANGES

RETURNS:

If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. 

Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours. 


EXCHANGES:

To exchange your item/s follow the above return instructions, and then place a brand new order for the item/s you desire. 

Please email info@cendre.com.au to get the returns or exchange process started or if you have any questions. 

 

WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?

For orders delivered within Australia, we will accept returns and exchanges for change of mind on products purchased online within 30 days from date of receipt or at any time if products are faulty. Please return item as per below:

1. Download and Complete the returns form

2. Re-pack your items in it's original box with all packaging (exactly as you received them). 

3. Please send back to the following address:

Cendré Returns/Exchanges

P.O Box 739, Browns Plains BC
QLD, 4118 Australia 

For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at info@cendre.comau where you will be advised of the return process. 

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to CENDRÉ

 

WHO PAYS FOR SHIPPING RETURNS?

Change of Mind Returns/Exchanges :

Purchaser pays the cost of return charges to CENDRÉ, however CENDRÉ will pay for postage on any exchange postage back to the customer. 

Faulty Product:

Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed. 

 

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your items have been received by CENDRÉ please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.