RETURNS:

If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. 

Items must be returned in unworn condition and in their original packaging. Any item/s received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund within 48 hours. 


EXCHANGES:

If you wish to change for another item/s, please follow the below process and fill out the exchange form accordingly. Once we receive your package, we will process your exchange and send you an updated tracking number email once your new item/s are on their way to you.

Alternatively, if you do not wish to wait for the exchange to be processed, you can make a new order directly through the website and we would then send this out as if a brand new order. To receive a refund on your original item/s you would need to proceed with a "return".

 

WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?

For orders delivered within Australia, we will accept returns and exchanges for change of mind on products purchased within 30 days from date of receipt. Please return item/s as per below:

1. Download and complete the returns/ exchanges form (please print and include this in your package with your item/s)

2. Re-pack your items in their original box with all packaging (exactly as you received them). 

3. Please send back to the following address:

Cendré Returns/Exchanges
P.O Box 739, Browns Plains BC
QLD, 4118 Australia 

For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at info@cendre.com.au where you will be advised on the next steps. 

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to our P.O Box.

 

WHO PAYS FOR SHIPPING?

Change of Mind Returns/Exchanges :

Purchaser pays the cost of return charges to CENDRÉ, however CENDRÉ will pay for postage on any exchange postage back to the customer. 

 

FAULTY ITEM?

If you have received an item you believe to be faulty, please contact our customer service team on info@cendre.com.au so that we can resolve the issue for you. 

 

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your items have been received by CENDRÉ please allow up to 7 business days for your refund to be processed back into your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund. 

 

Please email info@cendre.com.au if you have any questions or concerns.