Shipping & Returns

Standard Shipping:

• 2-6 Business Days
• $7.99 AUD or FREE on orders over $100 AUD

Express Shipping:

• 1-3 Business Days
• $9.99 AUD or FREE on orders over $200 AUD

Standard Shipping:

• 3-6 Business Days
• $13.99 NZD or FREE on orders over $200 NZD

Express Shipping:

• 1-3 Business Days
• $22.99 NZD or FREE on orders over $300 NZD

Standard Shipping: 

• 7-14 Business Days
• Duties,Taxes & Tariffs Included
• $24.99 USD or FREE on orders over $150 USD

DHL Express Shipping: 

• 3-6 Business Days
• Duties,Taxes & Tariffs Included
• $39.99 USD or FREE on orders over $400 USD

All Canadian orders: duties & taxes are calculated at checkout. We cover 50%, and you pay the remaining 50% upfront, so there are no surprise fees on delivery.

Standard Shipping:

• 7-12 business days
• $30.99 CAD or FREE on orders over $200 CAD

DHL Express Shipping:

• 3-8 business days
• $39.99 CAD or FREE on orders over $350 CAD

Standard Shipping:

• 6-10 business days
• Duties & taxes are calculated and paid at checkout, so there are no surprise fees on delivery
• £13.99, or FREE on orders over £100

DHL Express Shipping:

• 3-6 business days
• Duties & taxes are calculated and paid at checkout, so there are no surprise fees on delivery
• £24.99

Applies to: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Poland, Spain and Sweden.

Standard Shipping:

• 7-14 business days
• Duties & taxes are calculated and paid at checkout, so there are no surprise fees on delivery
• €19.99, or FREE on orders over €120

DHL Express Shipping:

• 4-9 business days
• Duties & taxes are calculated and paid at checkout, so there are no surprise fees on delivery
• €29.99

DHL Express Shipping:

• 4-9 Business Days
• Duties & Taxes Included
• $119.99

We ship CENDRÉ pieces around the world, and duties and taxes are calculated at checkout, so the price you see is the price you pay. There are no surprise fees or extra charges when your parcel arrives. Simply select your country at checkout. If we deliver to you, you’ll be able to complete your order as usual. If your country isn’t available, we’re so sorry, we’re not able to ship there at this time.

DHL Express Shipping: 

• 4-9 Business Days
• Duties & Taxes Included
• $39.00

Cendré HQ is situated on the Gold Coast, QLD. While we don’t have our own physical retail store, you can find us in many large retailers both nationally and internationally. See our Selected Retailers for more details.

All international packages are shipped DDP, meaning duties, tariffs and taxes are included in the price paid at checkout. There will be no additional customs charges payable on delivery.

Any applicable import duties and taxes are calculated and collected at the time of purchase so your parcel can be delivered without delay. If you have any questions about international shipping, please contact our customer care team.

Yes. If you are able to get to our warehouse, we have a click and collection option at checkout which is a free service.

You can collect your order during business hours on the days advised to you at checkout.

Your order must be collected within 7 business days. If your order is not collected we will refund your item.

If something occurs and you are unable to get to us, please contact us immediately to arrange your order to be shipped to you. Shipping fees apply.

The safest way to get your order to you in a quick timeframe is by selecting our Express Shipping option at checkout. Please note, our handling services are available only during business hours. Orders placed after 2pm AEST on Friday will be dispatched on the following business day.

Please note, business days may be subject to change and delays may occur during peak seasons (Promotions, Holidays etc).

We will do our best to notify if there are any potential delays prior to ordering.

If you're not available to sign for your delivery, the courier will leave a calling card to notify you of attempted delivery. The calling card will advise you of where your parcel is to collect.

Please note, attempted delivery is outside of our control. If you have any issues please contact us regarding this issue and we will assist as best as we can. We also recommend contacting the courier directly for further assistance.

Our return policy is for 30 days from the delivery date for both domestic and international orders.
Returns received in unsatisfactory condition or lost in the mailing process (please make sure you get a tracking number from the courier) will not be accepted and responsibility will be held by the customer.

Once the returned products have arrived at our studio, we will inspect your order and process your return request within 2 business days.

Return: The cost of shipping the returned item/s back to us are at the expense of the customer.

Exchange: We offer free exchanges. While customers are responsible for the cost of shipping the original item back to us, we will cover the shipping costs for sending your exchanged item to you.

All items marked sale during a sitewide sale can be returned within the return period

All items marked as FINAL SALE are final and cannot be returned or exchanged unless the item is deemed faulty.

When an item is available for “Pre Order”, it is currently not in stock but is due for restock.

Purchasing through pre-order allows you to pay for the product before it is available for purchase. This secures that item when the product returns to the warehouse and is allocated to you before the stock goes back on the website.

Pre Order styles are usually sought after product and can sell out quickly when restocked. We recommend purchasing the item on Pre Order in the likelihood it sells out on Pre Order prior to restocking.

If an item is on Pre Order, it will state in on the product listing as well as the button used to add the item to cart.

We advise in the product description of the Pre Order product when the item will be dispatched by. Please note, this is a guide only and an item can be shipped before or after the date advised.

If you are purchasing items that are both on Pre Order and In Stock, we suggest placing seperate orders.

If ordering both a Pre Order item and an In Stock item together, your order will be sent entirely once 'Pre Order' stock arrives.