RETURNS & EXCHANGES
If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept them once they have been worn for hygiene reasons. So please choose carefully. To start the return process please email us at firstname.lastname@example.org. Once the return has been confirmed by us please return the purchase within 14 days (domestic orders) and 30 days (international orders) from the fulfilment date.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours.
To exchange your item/s follow the above return instructions, and then place a brand new order for the item/s you desire.
Please email email@example.com to get the returns or exchange process started or if you have any questions.