Product Care & Warranty

All metal is susceptible to natural wear and will eventually oxidise, fade or require expert maintenance over its lifetime. A little care goes a long way in keeping your pieces looking their best.

• Remove your jewellery when exercising, washing your hands, showering, swimming or doing anything that involves moisture. Contact with liquid may cause oxidisation or discolouration — when there's liquid, there should be no wear.

• Ensure your hands are clean and dry when handling your jewellery.

• Keep away from perfume, cosmetics and body / hair sprays.

• Store your jewellery in a secure pouch, box or air-tight container out of direct sunlight and away from heat.

• Take extra care of your gemstones — they may chip or become dislodged if dropped or improperly stored.

• If irritation occurs due to an allergic reaction, try applying a thin coat of clear nail polish over your jewellery. This creates a barrier between your skin and the piece

Our gold-plated jewellery is made by electroplating 18k gold onto durable stainless steel. Gold plating requires a little extra care, so we encourage you to follow these steps to get the most wear out of your gold-plated pieces, in addition to the general care above.

• Clean your gold-plated jewellery regularly to increase the lifespan of your pieces. We recommend a professional, high-quality jewellery cleaning solution — avoid harsh chemicals or cleaners that aren't specifically made for gold-plated jewellery.

• Rub, don't buff. Use a cleaning solution, warm water and a soft cloth. We don't recommend microfibre or cotton cloths, as these can strip away the plating. Be gentle, and make sure your jewellery is completely dry after cleaning.

To ensure the longevity of your watch, please remove it before going to sleep, exercising and showering. Avoid contact with any liquids, including hand sanitiser, perfume, water and hairspray. We recommend storing your watch in the Cendré box it arrived in, and protecting it from extreme temperatures and hard or rough surfaces.

• Keep leather pieces away from prolonged moisture, direct sunlight and extreme heat, which can cause cracking, fading or warping.

• Wipe clean with a soft, dry cloth after wear to remove any dirt, oils or moisture.

• Condition periodically with a leather-specific conditioner to keep the leather supple and prevent drying out.

• Store in a cool, dry place, away from direct sunlight, when not in use.

Your Cendré jewellery box is crafted from faux leather and suede, and a little care will keep it looking as good as new.

• Wipe the faux leather exterior with a soft, dry cloth to remove dust or marks. Avoid harsh chemicals or excessive moisture, which can cause the material to crack or peel.

• Keep the suede interior dry — if it becomes damp, allow it to air dry naturally away from direct heat.

• Gently brush the suede lining with a soft brush to lift any surface dust and keep the texture looking fresh.

• Store your box out of direct sunlight and away from heat sources to prevent fading or warping.

All CENDRÉ pieces are covered by a 12-month warranty against manufacturing faults from the date of purchase, subject to proof of purchase. This warranty applies to new pieces only and does not cover damage caused by misuse, mishandling or general wear and tear.

Warranty claims must be submitted through our returns portal by selecting ‘Item is damaged’. You will be prompted to upload photos of the item and provide a description of the fault. Once your claim has been submitted, our team will review the details and contact you via email with the next steps.

Where a fault is determined to be covered under warranty, we will assess the most appropriate resolution on a case by case basis. Depending on the nature of the fault, the available resolution and your country of residence, this may include reimbursement of reasonable repair costs, a refund or a replacement. Our team will advise you of the most suitable resolution for your circumstances and work to resolve the issue within a reasonable timeframe.

This warranty is provided in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure, and to have your piece repaired or replaced if it fails to meet acceptable quality standards.

If you require further assistance with your warranty claim, please email customercare@cendre.com.au.