Cendré HQ is situated on the Gold Coast, QLD. While we don’t have our own physical retail store, you can find us in many large retailers both nationally and internationally. See our Selected Retailers for more details. 

Due to restrictions from our financial partners, Cendré does not ship to the following countries:

• Belarus
• Burma
• Congo
• Cote d'Ivoire
• Crimea
• Cuba
• Iran
• Iraq
• Russia
• Ukraine
• Liberia
• Libya
• North Korea
• Somalia
• Sudan/South Sudan
• Syria
• Yemen
• Zimbabwe

International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes and any other fees outlined by local Customs authority. 

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these fees may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.

Yes. If you are able to get to our warehouse, we have a click and collection option at checkout which is a free service.

You can collect your order during business hours on the days advised to you at checkout.

Your order must be collected within 7 business days. If your order is not collected we will refund your item.

If something occurs and you are unable to get to us, please contact us immediately to arrange your order to be shipped to you. Shipping fee's apply.

The safest way to get your order to you in a quick timeframe is by selecting our Express Shipping option at checkout. Please note, our handling services are available only during business hours. Orders placed after 2pm Friday will be dispatched on the following business day.

Please note, business days may be subject to change and delays may occur during peak seasons (Promotions, Holidays etc).

We will do our best to notify if there are any potential delays prior to ordering.

If you're not available to sign for your delivery, the courier will leave a calling card to notify you of attempted delivery. The calling card will advise you of where your parcel is to collect.

Please note, attempted delivery is outside of our control. If you have any issues please contact us regarding this issue and we will assist as best as we can. We also recommend contacting the courier directly for further assistance.

Once the return has been confirmed by us please return the purchase within 14 days (Domestic Orders) and 30 days (International Orders) from the fulfilment date. 

Once the returned products have arrived at our studio, we will inspect your order and process your return request within 2 business days.

Please note, during peak seasons - return handling may take longer.

The cost of shipping on the returned item/s are at the expense of the customer. We offer free exchanges, meaning we will cover the cost of the exchange item only.

When an item is available for “Pre Order”, it is currently not in stock but is due for restock.

Purchasing through pre-order allows you to pay for the product before it is available for purchase. This secures that item when the product returns to the warehouse and is allocated to you before the stock goes back on the website.

Pre Order styles are usually sought after product and can sell out quickly when restocked. We recommend purchasing the item on Pre Order in the likelihood it sells out on Pre Order prior to restocking.

If an item is on Pre Order, it will state in on the product listing as well as the button used to add the item to cart.

We advise in the product description of the Pre Order product when the item will be dispatched by. Please note, this is a guide only and an item can be shipped before or after the date advised.

If you are purchasing an item that is both on Pre Order and In Stock, we suggest placing as seperate orders.

If ordering both a Pre Order item and an In Stock item together, your order will be sent entirely once 'Pre Order' stock arrives.

All of our Cendré pieces are expertly crafted by artisans using the highest quality materials. This allows our pieces to provide longevity as well as be hypoallergenic & nickel free.

Cendré Gold is derived from Premium 18k Gold Plating On Stainless Steel. 
Cendré Two-Tone is derived from Premium 18k Gold Plating On Stainless Steel. 
Cendré Silver is derived from High Polish Premium Stainless Steel.
Cendré Pearl is derived from Freshwater Pearls On 18k Premium Gold Plated Stainless Steel. 

If you have any further questions regarding materials, please feel free to contact our friendly customer care department.

We stand by all our Cendré pieces. On the instance you have any manufacturing issues with your Cendré piece/s within 1 year of purchase, we will replace it for you.

You can email customercare@cendre.com.au for more details.

All Cendré jewellery is designed in Brisbane, Australia and expertly crafted by artisans using the highest quality materials.

Our jewellery is designed to be worn, enjoyed & lived in. Please refer to our care guide to help you maintain your jewellery and ensure its longevity.

The nature of gold and silver plating means you need to take extra care when wearing gold-plated and silver-plated jewellery. It's important to remember that all metal is susceptible to natural wear and will eventually oxidise, fade or require expert maintenance in its lifetime.

We at Cendré would recommend you remove your jewellery when exercising, washing your hands, showering, swimming or doing anything that involves moisture.

Contact with liquid may cause oxidisation or discolouration. In other words, when there's liquid there should be no wear. For more information regarding jewellery care please refer to our Jewellery & Watch Care here.

We offer a range of size options for each of our ring styles and provide a comprehensive sizing guide to assist you in picking the best fit for you. 

For our size chart and further assistance please see our Sizing Guide here.

All of our watches come with a handy sizing tool for you to resize and make adjustments as needed.
We also have tutorials for each style of watch on our website that are easy to follow at home.

Custom Resizing: If you’d like to request resizing be done prior to dispatch of your order, contact us at the time of purchase and we can help at no extra charge. 
Please note, during peak seasons our custom resizing feature may cause slight delays with your order being dispatched.

Cendré offers digital gift cards, making gifting effortless for the woman who has everything.

Digital Gift Cards are sent within 30 minutes to the email address used during checkout. If you require the Digital Gift Card to be sent to the recipient directly, we recommend using their email address at checkout. You can choose which denomination you’d like to purchase on our Digital Gift Card product page, ranging from $25AUD to $500AUD.

Our Digital Gift Cards have no expiry date and no additional processing fees. Digital Gift Cards cannot be exchanged or returned for cash. 

We offer a range of payment methods to cater to all. We accept Mastercard, Visa and Amex. We also offer many Buy Now, Pay Later options including, AfterPay, Zippay, Klarna & Sezzle.

You can view our entire payment methods available to you during checkout.