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Free Australian Shipping for Orders Over $100*

Free Worldwide DHL Shipping for Orders $250 AUD*

The BLACK FRIDAY Sale Is Now On! Save Up To 50% OFF Site wide

Aus Orders - Spend over $100 for free shipping

ITL Orders - Spend over $250 for free shipping.

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CUSTOMER CARE


We want to make your shopping experience with us as seamless as possible. Below are a list of our Frequently Asked Questions and general information.
If your query has not been answered through here, please feel free to reach out to our friendly customer care department.

BLACK FRIDAY T&CS


RETURNS POLICY:

Orders placed during our Black Friday sale are eligible to return in adherence to our general returns policy. You are entitled to a refund, credit note or exchange. Please note, Earrings are not able to be returned due to hygiene reasons.



SALE DISCOUNT:

Prices Are As Marked during our sale and cannot be applied to any previous or current orders.



GIFT WITH PURCHASE:

Free Exclusive Earrings Are Referred To As "Black Friday GWP". Black Friday GWP Is Automatically Applied To Cart When Minimum Spend Threshold Has Been Met. If Cart Total Decreases Below Threshold, Black Friday GWP Will Automatically Remove.

Black Friday GWP Is Available While Stocks Last.



GENERAL TERMS & CONDITIONS:

Due to the high influx of orders, we ask to allow for an additional 4 business days while our team work hard to process all orders received. We appreciate your understanding.

Promotion cannot be used in conjunction with any other offer, promotion or welcome sign up discount and cannot be applied to any past or current orders. Cendré reserve the right to end this promotion at any time.

If you have any further questions please feel free to get in touch with our friendly customer care department via the button below.

Shipping & Returns


We want to make your shopping experience with us as seamless as possible.

Below are a list of our Frequently Asked Questions and general information regarding our Shipping & Returns Policy.
If your query has not been answered through here, please feel free to reach out to our friendly customer care department.

Shipping Services - Australia

SERVICE Est. Delivery Timeframe Orders Below AU$100.00 Orders Above AU$100.00
STANDARD SHIPPING 2-7 BUSINESS DAYS $7.99 AUD FREE
EXPRESS SHIPPING 1-3 BUSINESS DAYS $9.99 AUD FREE

Shipping Services - International

COUNTRY SERVICE Est. Delivery Timeframe Duties & Taxes SHIPPING COST
Canada & United States DHL EXPRESS 2-7 BUSINESS DAYS Duties & Taxes Are Not Included $30 or Free Over $250
New Zealand DHL EXPRESS 1-3 BUSINESS DAYS Duties & Taxes Are Not Included $20 or Free Over $250
Saudi Arabia & United Arab Emirates DHL EXPRESS Dependant On Courier Duties & Taxes Are Not Included $40 or Free Over $250
United Kingdom & EU DHL STANDARD 10-30 BUSINESS DAYS VAT not included, Duties & Taxes Paid on Arrival by Customer $22.14 or Free Over $250
Singapore, HK & Indonesia DHL EXPRESS 2-6 BUSINESS DAYS Duties & Taxes Are Not Included $30 or Free Over $250
Iceland & Maldives DHL EXPRESS Dependant On Courier Duties & Taxes Are Not Included $60 or Free Over $250
Rest Of World (Dependant On Restrictions) DHL EXPRESS Dependant On Courier Duties & Taxes Are Not Included $39

Please Note, Delivery Timeframes Are Based Off Metro Areas And Are Subject To Vary.

For International Order, Duties & Taxes Are NOT Included.

Returns Policy

Extended Returns Timeframe:

We have extended our returns period to 60 days post purchase for the Christmas period.

Pre Order Information

General FAQs


Need More Help?


If you have any further questions regarding our Shipping & Returns, please feel free to email our friendly customer service department.

customercare@cendre.com.au